LEGAL DOCUMENTATION
Privacy Policy
Your privacy is our priority. This policy outlines how CG Cleaning Services handles your personal data with the same care we use to clean your space.
Last Updated: June 15, 2026
CG Cleaning Services (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quote, book cleaning services, communicate with us, or use any of our services.
This Privacy Policy applies to CG Cleaning Services, located at:
CG Cleaning Services
We may collect the following categories of personal information:
A. Contact Information
This may include your name, email address, phone number, service address, billing address, and preferred method of contact.
B. Service Information
This may include details about your home, apartment, rental property, office, or other property to be cleaned; requested services; cleaning frequency; appointment dates and times; special instructions; access instructions; gate codes; door codes; parking instructions; pet information; and any safety-related information needed to provide services.
C. Payment Information
We may collect billing details and payment-related information. Payments may be processed through third-party payment providers. We do not intentionally store full credit card numbers unless required for a lawful business purpose and handled through secure systems.
D. Communications
We may collect information you provide when you contact us by phone, email, text message, website form, social media, or other communication channels.
E. Photos, Videos, or Property Documentation
When necessary to provide, verify, or document cleaning services, we may collect photos or videos of the service area before or after cleaning. We only use this information for service, quality control, dispute resolution, insurance, or business record purposes.
F. Website and Device Information
When you visit our website, we may collect technical information such as IP address, browser type, device type, operating system, pages visited, referring website, time spent on the website, and general usage data.
G. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to operate the website, understand website traffic, improve user experience, and support marketing efforts.
We may use personal information for the following purposes:
We do not sell personal information in the traditional sense. We may share personal information only as necessary for legitimate business purposes, including with:
A. Employees and Cleaning Staff
We may share customer names, service addresses, access instructions, appointment details, and service notes with employees, contractors, or cleaning teams who need the information to perform services.
B. Service Providers
We may share information with third-party vendors that help us operate our business, such as payment processors, scheduling platforms, website hosting providers, customer management systems, email providers, SMS providers, analytics providers, marketing tools, accountants, insurers, and legal advisors.
C. Legal and Safety Purposes
We may disclose information when required by law, court order, subpoena, legal process, government request, or when we believe disclosure is necessary to protect rights, safety, property, customers, employees, contractors, or the public.
D. Business Transfers
If we sell, transfer, merge, reorganize, or assign part or all of our business, personal information may be transferred as part of that transaction.
Because cleaning services may require access to homes or properties, customers may provide keys, lockbox codes, door codes, alarm instructions, gate codes, parking instructions, or other access details.
We use this information only to provide the requested service, manage appointments, and address service-related issues. We limit access to this information to authorized personnel who need it to perform their work.
Customers should avoid sending unnecessary sensitive information. If access details change, customers should notify us promptly.
By providing your phone number or email address, you authorize us to contact you regarding quotes, appointments, service updates, payments, reminders, customer support, and related business matters.
Where permitted by law, we may also send promotional emails or text messages. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails, replying “STOP” to promotional text messages when available, or contacting us directly at info@cgcleaningsvcs.com.
Even if you opt out of marketing messages, we may still send non-marketing communications related to active services, appointments, payments, safety, or legal matters.
Our website may use cookies and similar technologies to:
You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Our website or communications may contain links to third-party websites, platforms, payment processors, booking systems, social media pages, or other services. We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review their privacy policies before providing information to them.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These safeguards may include limited access to customer information, secure communication practices, password-protected systems, vendor controls, internal procedures, and proper disposal of information that is no longer needed.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information.
We retain personal information only for as long as reasonably necessary to provide services, manage customer relationships, comply with legal obligations, resolve disputes, maintain business records, enforce agreements, prevent fraud, and support accounting, tax, insurance, and operational needs.
When information is no longer needed, we may delete, anonymize, or securely dispose of it.
If we discover a data security incident involving personal information, we will take appropriate steps to investigate, respond, mitigate harm, and provide notices as required by applicable law.
For New York residents, we will comply with applicable New York data breach notification requirements.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.
Parents or guardians who believe a child has provided us personal information may contact us at info@cgcleaningsvcs.com.
Depending on your state of residence and applicable law, you may have certain privacy rights regarding your personal information. These may include the right to:
To submit a privacy request, contact us at:
We may need to verify your identity before responding to a privacy request. We will not discriminate against you for exercising privacy rights available under applicable law.
If you are a California resident and applicable California privacy laws apply to our business, you may have specific rights regarding your personal information, including rights to know, access, correct, delete, and opt out of certain disclosures.
We do not knowingly sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising unless disclosed and permitted by law.
To make a California privacy request, contact us at info@cgcleaningsvcs.com.
Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them automatically. You may manage cookies and tracking preferences through your browser settings.
Our business is located in the United States and our services are intended for customers in the United States. If you access our website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:
CG Cleaning Services
